Enterprise Admin Guide

This Organization Admin user guide is only applicable in the desktop app.

Desktop app installer and guide here.

Login & Authentication

1. Open the Web App.

2. Enter your email and password.

3. Click the “Log In” button on the screen.

1. If you have 2FA enabled, you will be redirected to the MFA verification screen.

2. Enter the code from your authenticator app.

Password Reset

1. Click "Forgot Password?" on the login screen.

1. Enter your email and click "Send Reset Code."

2. Check your email for the reset code.

1. On the "Create New Password" screen, enter the reset code.

2. Enter a new password (8+ characters, 1 uppercase, 1 number, 1 special character: @#$%^&*()-+).

3. Confirm the password and click "Reset Password."

Onboarding Guide

This onboarding tour guide will help the user navigate through the pages of the application.

1. Welcome to Organization Management

   
2. Organization Dashboard

   1. Organization Metrics

      
   2. Storage Overview

      
   3. Quick Actions

      
3. Member Management

   1. Search Members

      
   2. Add New Member

      
   3. Members Overview

      
4. Backup Configuration Requests

   1. Filter by Status

      
   2. Search Requests

      
   3. Requests Overview

      
5. Recovery Requests Approvals

   1. Filter by Status

      
   2. Search Requests

      
   3. Requests Overview

      
6. Account Settings

   1. Change Password

      
   2. Two-factor Authentication

      
   3. Language Preferences

      
7. Quick Tips

   
8. All set

   

Dashboard

This screen offers real-time insights and quick access to critical functions.

Key Features:

• Storage usage and backup progress visualized through pie charts and progress bars.

• Provides an overview of organization data, including storage usage through charts and total count of members, unique files, total files, total recovery requests, and file activity.

• Intuitive quick-access buttons for core functionalities: Member Management, Recovery Requests, Backup Config Requests, Settings and Sync.

Member Management

This view allows organization admins to manage member accounts, including creating new members, searching existing ones, and updating member information.

Creating a New Member

1. Click the [New Member] button

2. Input all required information needed in the 'New Member' form

   1. Required fields are marked with an asterisk.

   2. Click the [Generate Strong Password] button to create a strong and secure password automatically.

Updating a Member

This modal is where the admin performs the member's account settings such as email verification, lock account, enable MFA and file deletion access, along with other account configuration such as edit the member's full name, organization role, and storage limit.

1. Click the vertical ellipsis or 'Three Dot' menu

1. Select [Update] option

   1. Profile

      • Update your desired details in 'Profile' tab

      • Click [Update Profile] button

      • User information will be updated

      
   2. Disabling User's MFA

      1. Administrators have the ability to enable or disable user's MFA set on her account (in cases that users lost their authenticator apps, or the likes).

      2. To do this, administrators need to go to the same [Update] user page as above, then click on the MFA Enabled toggle to enable or disable MFA.

      3. Click [Update Profile] button to save the change.

      
   3. Delete a user

      1. Administrators has the ability to delete an existing user

      2. To do this, click on the [Delete] button

         
      3. Once clicked, you will see a prompt to confirm user deletion.

         
      4. If confirmed, click on the [Delete User] button to finalize deletion of user selected.

   4. Organization

      1. Select 'Organization' tab

      2. Click and select desired option in [Organization] and [Role] dropdown list

      3. Click [Update Organization] button

      4. User information will be updated

      
   5. Storage Limit

      1. Select 'Storage Limit' tab

      2. Enter New Storage Limit but not less than in default limit

      3. Click [Update Profile] button

      4. User information will be updated

      
   6. File Delete Access

      1. Toggle the File Delete Access ON to allow users to delete file.

      2. Toggle the File Delete Access OFF to disable users to delete files.

      

View User Details

1. Click the vertical ellipsis or 'Three Dot' menu

2. Select [View Details] option

   1. This modal is where user can view the user information.

   

Search a Member

Valid Search

Click [Search] field and input valid user email or id.

The table supports real-time search where the output populates as soon as the search key is updated.

Empty Search

Click [Search] field and input invalid value.

Member Management - Transfer Ownership

This feature aims to transfer ownership of a user's files to another user before allowing to delete the user's account.

Transferring Ownership

1. Click the [Vertical ellipsis or Three Dot] menu.

2. Click the [Transfer Files] option.

   
3. In the 'Transfer to' field, input the email of the user who will take the ownership of the files.

4. Select the email that populates in the search bar.

5. Click the [Transfer Files] button.

   

Recovery Requests

This feature aims to review recovery request before the user can proceed to start recovery.

Approve Recovery Request

1. In the 'Recovery Request' page, look for a pending request.

2. Check the request details: Requester, Organization Name, Recovery Size, and Date.

3. Click on the vertical ellipsis menu.

4. Click the [Approve] option.

Reject Recovery Request

1. In the 'Recovery Request' page, look for a pending request.

2. Check the request details: Requester, Organization Name, Recovery Size, and Date.

3. Click on the vertical ellipsis menu.

4. Click the [Reject] option.

Backup Configuration Requests

This feature aims to review real-time backup configuration change request to give the administrator the ability to monitor and give which folder the user can backup and what type of configuration the user needs.

Approve Real-time Backup Configuration Request

1. In the Backup Config Request page, look for a pending request.

2. Review request details: Requester, Requester Name, Organization Name, Type, Request Date.

3. Click the [Ellipsis or Three dot] menu.

4. Click the [Approve] option.

   
5. Provide 'Approval Reason' when needed.

6. Click the [Approve Request] button.

   

Reject Real-time Backup Configuration Request

1. In the Backup Config Request page, look for a pending request.

2. Review request details: Requester, Requester Name, Organization Name, Type, Request Date.

3. Click the [Ellipsis or Three dot] menu.

4. Click the [Reject] option.

   
5. Provide 'Rejection Reason' when needed.

6. Click the [Reject Request] button.

   

Settings

Change Password

1. In the 'Change Password' section

2. Enter Current Password

   • Input your existing password to verify your identity.

3. Enter New Password

   • Create a new password that follows the requirements listed below.

4. Confirm New Password

   • Re-enter the new password to ensure it matches.

   • Password Requirements

   • Be at least 8 characters long

   • Include at least one uppercase letter (A–Z)

   • Include at least one lowercase letter (a–z)

   • Include at least one number (0–9)

   • Include at least one special character (e.g., !@#$%^&*)

If the new password fail to meet requirements, one of the password requirements highlight into red.

If the new password and confirmation do not match, an error message will be shown.

Check Updates

This feature aims to check for new updates in the desktop application.

If there are no new updates, this section will show 'No new updates available'.

Account Security

This shows if the Two-factor Authentication feature is enabled. It aims to add an extra layer of security using an Authenticator app.